Refund policy

RETURN AND REFUND POLICY

Last updated: August 12, 2026

We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our policy below.

RETURNS
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, unworn, and in their original packaging with all tags attached.

NON-RETURNABLE ITEMS
The following items cannot be returned:
- Items marked as final sale
- Gift cards
- Items that have been worn, washed, or damaged after delivery

HOW TO INITIATE A RETURN
To start a return, please contact us at support@neckiespower.store with your order number and reason for return. We will provide you with return instructions within 2 business days.

REFUNDS
Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

EXCHANGES
If you received a defective or incorrect item, we will gladly exchange it at no additional cost. Please contact us at support@neckiespower.store within 7 days of receiving your order.

SHIPPING COSTS FOR RETURNS
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.

CONTACT
For any questions about returns or refunds, please contact us at:
support@neckiespower.store