Shipping policy

SHIPPING POLICY

Last updated: August 12, 2026

Thank you for shopping with Neckies Power. Below you will find all the information about our shipping process.

PROCESSING TIME
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

SHIPPING TIMES
- Domestic (Australia): 3–7 business days
- International: 7–21 business days depending on destination

Please note that shipping times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.

SHIPPING RATES
Shipping rates are calculated at checkout based on your location and the weight of your order. Free shipping may be available for orders that meet a minimum order value — check our website for current promotions.

ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.

CUSTOMS & DUTIES (INTERNATIONAL ORDERS)
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer. We are not responsible for delays caused by customs processing.

LOST OR DAMAGED PACKAGES
If your package is lost or arrives damaged, please contact us immediately at support@neckiespower.store and we will work with the carrier to resolve the issue.

CONTACT
For any shipping-related questions, please reach out to us at:
support@neckiespower.store